KN Group is a leading provider of managed services for the telecommunications, roads infrastructure and power sectors in the UK, Ireland and internationally. The company has expanded rapidly in recent years, and with a growing number of engineers on the road, it became clear that it needed a better process for finding, booking, paying for, and managing hotel accommodation for its mobile workforce.
Procurement managers at the KN Group realised that existing disjointed processes to book and manage hotels were not sustainable as the company grew. At the same time, KN Group saw an opportunity to better manage costs, while duty of care was highlighted as a concern for its HR department.
KN Group management also wanted to improve visibility over the process, have a single place to consolidate and store all its travel information, and to easily generate reports on exactly how much it was spending on business travel every month.
