Huws Gray, in supplying building materials to trade and DIY customers from over 250 locations in the UK, faced significant challenges in managing a high volume of hotel and rail bookings. The central Operations team was overwhelmed with the tasks of making, amending, and managing bookings, along with handling payments across the company. This cumbersome process was time-consuming, inefficient, and caused delays and frustrations across the business.
The company’s operations were hampered by an uncoordinated system that relied on multiple booking sites, various payment options, and cumbersome spreadsheets. This system not only led to operational inefficiencies but also affected the overall productivity and satisfaction of their field-based staff.
Acknowledging the importance of streamlining their processes, Huws Gray turned to Roomex for a solution.
